[Jimmy Carter]

Originally Posted by Magua

I had Direct TV from November to May and I had absolutely NOTHING but problems with them. My picture and everything were perfect. However, I had to move in late April. When they came to hook the dish up at my new house, first they didn't even show up the scheduled day. Came the next when I called to bitch. Then when they came they were 4 hours late, the guy said too much tree interference but needed to have a better tech come out. couldn't get one that day, said he'd have one out the next day. well the guy never called or came and 3 days later finally after bitching on the phone for 4 hours they sent one out that day. He said yeah no way because of trees, but that due to the LOS issue and it really not being MY fault they'd waive the cancellation fee since they couldn't provide me with their service(I didn't want to go back to cable).

So I said okay fine nothing I can do about it. I then spent the next 3 days on the phone totaling about 6-7 hours with them talking to 100 different people about having to cancel my DTV and being told by everyone that the fee would be waived. Well when I finally spoke to the Retention Dept they said Nope can't do it. I asked why and the guy was a [censored]ing prick and said, "listen sir, we didn't make you move, that was your choice, you owe 400dollars for early termination." I said, well what if the reason I moved is because my house burned to the ground? He said, well again thats not our fault and you owe us .

I hung up and called to speak with someone else. I spoke to one total bitch who repeatedly lied to me. I had everyone telling me the contract is for the equipment, meaning if I sent the equipment back no charge. She kept changing her tune and I called her on it and she was dumbfounded. I asked to speak to her supervisor. She said she didn't know his phone number. I asked her how she speaks to her boss then? She said "he's in the same room as me." So I said well turn around and ask him what his phone number was, and she started laughing at me. I was dead serious. So I in a not so polite manner asked for her name and employee ID number, as well as her supervisors.

They did send me the boxes to send me equipment back. I spoke to them about that and asked about the fees. They said they would handle it when they received my equipment and then discuss it with me. I'd already contacted the Better Business Bureau and Ohio Attorney General office regarding the issue. The guy dealing with me now was very helpful and polite and told me how to get the equipment to them and what to do and was pretty funny about it dogging his own company hearing my story. He said they'd contact me once they got the equipment and nothing would be done with the fees in the meantime until then.

yeah well the day after I sent the packages(they hadn't even received it yet), they had deducted the fee + my last months bill together totaling 520 bucks WITHOUT notifying me or having my authorization. Right from my checking account. I had NEVER authorized automatic withdraw for my payments. Always did it manually every month. Called and bitched. They said they had the right to do that because I owed it to them. However, I said you specifically told me you WOULDN'T do this, and besides, the due date on the bill which included the fee had a due date of 2 1/2 weeks from then.

My bank eventually refunded me and its currently pending but after 90days they say I will have to pay that unless its handled. I asked for a name and number for my attorney to call and they REFUSED to give me one stating I had to mail a [censored]ing HANDWRITTEN LETTER to some address in California. F that.

I am waiting to hear back from BBB and OAGO and will more than likely take this to small claims court or something. Just completely disgusted with their Customer Service and being lied to by 100 people every day for the last month.

You're lying