[Nutriaitch]

I still LOVE DirecTV.

last year, they upgraded my dish. The new one was bigger and heavier than my old one. Well the idiot still mounted it on the eave of my house. Didn't work real well, because the weight caused it to lean and be out of line with the satellite.

So they send a new guy out, and he installs it on a pole in the yard instead. This guy said it would cost me $75 to move my dish. Even though it was their fault it was wrong.

He called DirecTV to let them know what was going on, and why. Then he let me speak to them. After complaining about the fee, they waived the cost of adding HD, gave me 3 months of ful service for half price, plus gave me the Suerfan add-on for the NFL package for free.

After the guy finishes moving my dish, I ask him who to make the check out to. His response "don't worry about! I called my manager, and he's taking the fee out of the guy who did it wrong comission."

So, I got a lot chit I was paying for for free, gave me some extra stuff free, and didn't have to pay the fee. My previous cable company never did anything like that for me.