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i tried searching for computer viruses and found that nothing was what i wanted. mods, you can move this or merge it or w/e you need to do.

recently, our computer has been getting a lot of pop up ads. we have the latest version of Norton installed and a bunch of softwear to prevent spyware, adware, ect. it came as a surprise that the pop up ads were coming and we went looking for the source. appearantly, somehow after all of this we uninstalled Norton to try and remove the virus. well, the virus isnt anything serious except for the fact that the virus will not allow softwear to be reinstalled. the weirdest part is after scanning all files online, no virus is being reported but something is definitely not allowing the softwear to reinstall. if you have any help, please PM me or post a solution. its gonna suck to pay the jackasses at Best Buy 200 dollars to fix what may be a simple problem. once again, thanks for the help.
 
I've had problems in the past and have used these (listed in order that I would recommend):

Spybot
Hijack This
Bazooka
Advast!
Ad-ware 6.0

They are all can be downloaded and used for free. Download sites and instructions can be found via internet search. Also you may want to read some reviews on the of the specific anti virus software on tech forums like:
http://www.tech-forums.net/forumdisplay.php?forumid=106

and http://reviews.cnet.com/5238-7813-0.html?rankBy=10001&numResults=20&categoryID=2&m=10&q=spybot&x=26&y=2

Some can be downloaded from: http://www.spywareinfo.com/~merijn/

Notes:
1. No program will identify and fix every virus, etc. Sometimes you have to try more than one.
2. Be sure to download the "latest updates".
3. Suggest setting your "system restore" to date/time before you download antivirus files and/or delete potential virus files, so if you end up deleting something important you can go back and restore it, etc.
 
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I am gonna assume that the machine has win XP? If so. You MUST have Service Pack 2 installed, or no AV, Anti-spyware program is going to help you. I dont think you need to spend $200 to fix it. Get Service Pack 2 installed, along with the rest of the windows updates, then install Ad-aware, and run that......should clear up your problem.
 
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well the virus got the best of my computer. before i was even able to do anything with your suggestions, the virus messed up the computer. it was so bad that the computer would not start and we ended up just buying a new hard drive. thanks for your suggestions and i mihgt have to try some of them on my laptop now because i put a virus on that one too. anyways, thanks for your suggestions. its good to be back!
 
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Kama Sutra

Be sure to update your virus protection....

Kama Sutra Worm Set for Attack on Feb. 3

Walaika K. Haskins, newsfactor.com Wed Feb 1, 6:54 PM ET

Security analysts are warning computer users about a new and potentially destructive Internet worm that can obliterate important documents. The worm, called Kama Sutra, is making the rounds now, but is scheduled to execute its first massive attack on February 3.

The malicious worm targets computers running Windows and spreads primarily by copying itself to shared network locations and then sending itself to e-mail addresses found on afflicted computers. With subject lines that read "the best videoclip ever," "give me a kiss," and "school girl fantasies gone bad," the worm entices computer users to open the attached file.

"This worm feeds on people's willingness to receive salacious content on their desktop computer, but they could be putting their entire company's data at risk," said Graham Cluley, senior technology consultant at Sophos.

According to Sophos, on the third of each month, the worm will attempt to disable existing antivirus and firewall software and also will delete specific files, such as Microsoft Office documents.

Waxing or Waning Threat

The worm is also known as Blackworm, Nyxem-D, and W32.Blackmail.E, among others. There are disagreements in the security industry about the severity of the worm, with Symantec and F-Secure taking different positions on the issue.

Controversy stems from interpreting one of the worm's most intriguing features: a Web counter. Once the worm infects a new computer, it accesses a Web page on which there is a counter. The counter number increases whenever the Web page is accessed.

Andrew Jaquith, a Yankee Group senior analyst, said that most reports indicate that the counter had risen already to 700,000, which could indicate that nearly a million computers are infected.

Much of the speculation in the industry about the potential for damage done by the Kama Sutra worm centers on the counter number -- which might represent unique machines or accesses to the counter page by the same machine more than once. One of the things that is "sorely lacking" with mass outbreak malware like the Kama Sutra worm, Jaquith said, is any real sense of how many machines are compromised.

"We still don't know, for example, how many machines were really affected by the WMF vulnerability," he explained. "The antivirus vendors don't seem to know either, or are unwilling to divulge much -- possibly because it would expose gaps in their signature coverage."

Back to Old-School

To address what is so far the most expansive malware attack in 2006, speculation among security vendors and researchers has focused on the destructive nature of the worm. Unlike most viruses currently in the wild, the Kama Sutra code is not intended to reap the code writer a windfall of ill-gotten gains. The hacker designed the worm to create mayhem by destroying documents.

"The reason why experts at Sophos believe the worm is likely to have been written by an old-school hacker rather than an organized criminal is its destructive payload," Cluley explained. "That kind of destructive behavior is not typical of financially motivated worms because the damage is too obvious to the end user."

Frost & Sullivan analyst Rob Ayoub said he is not convinced that the worm represents the work of an old-school hacker, but did suggest it is unusual. "This is just something we haven't seen in a while. It's not a botnet or a zombie. It's a throwback to malware that only seeks to create havoc."

ActiveX Controls

Of greater concern, said Ayoub, is the worm's ability to deceive Windows into receiving a malicious ActiveX control by providing a phony digital signature. Discovered originally by Fortinet, the worm apparently adds some 18 entries to the Windows Registry, allowing it to insert an ActiveX control that can circumvent Windows' defense mechanisms.

The development is interesting, Ayoub said, because, heretofore, the assumption has been that if a piece of software has a digital signature, then it is safe. Ayoub said Microsoft will need to take a serious look at digital-signature technologies.

"In the past, it has always been if the company signs it, then it must be authentic," Ayoub said. "Microsoft needs to look at the digital signing process or else we will see more things like this, and that is pretty dangerous because it gets around some of the safeguards that are supposed to keep these things out."

Analysts are urging computer users, especially home users, to make sure that they have up-to-date antivirus software installed on their machines. "There should be no excuse for any data being lost on February 3 by this worm, but there is always the danger that some home users will not have heard that warning," Cluley said.

http://news.yahoo.com/s/nf/20060201/tc_nf/41336
 
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Anti Virus Recommendations: (stay away from Mcafee)
-NOD32 - It's probably the best anti virus software on the market right now. They update their virus definitions multiple times per day. It's free for 30 days and you must buy after that.

-AVG - Great AV software and it's free

-Avast - same as AVG

Spyware:
Spybot S&D
Ad Aware
Hijack This (using a guide like http://hijackthis.de/)

Using those programs should clean up your computer. There is really no need for other spyware solutions. I have heard that Microsoft has a good spyware sweeper, so you could look at that too.

I know the OP posted this a long time ago, but this should be helpful for others with the same question.
 
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I've found MS Antispyware to be vastly superior to anything from Ad-Aware or Spybot. I usually try all three when I work on somebody's system and MS always removes the whole load, or at least more than the other two.
 
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