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Question for IT guys

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sammyjenkis;1623348; said:
I recently started a new job at a large corporation. ... Technically, I am supposed to put in a request, have it approved by my manager, and then IT would charge hundreds of dollars for it to be done. Not gonna happen.
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Let's see here. Just started a new job in a high-unemployment environment. First thing out of the box, you want to start flouting company policy.

1. Glad I am not on your company's hiring committee.
2. Strongly suggest an attitude adjustment, unless you want your next post to start, "I recently lost my new job at a large corporation."
 
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Muck;1624841; said:
Why? The worst know it alls are the ones who invariably fuck up their machine. Then you get to sigh & shake your head while fixing their fuck up.

I never let a user get under my skin.
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Mooove

We have one asswipe who got a new laptop and didn't like the screen resolution so he cracked the screen thinking the replacement would be better. Unfortunatly our warranty doesn't cover accidental damage so he had to explain to his boss why IBM was billing his department $900 for the repair.
He came back in a couple months ago and his laptop was no longer on the domain (that doesn't just happen) so I rejoined and had to reset his password. After he is back up and running he asked me to reset his password back to something of his choice and I told him that he could reset it himself. Turns out that everytime his password expired he would call the Help Desk and have them reset is password to the same thing it was. I told him he would have to change it and he gave me his computer and said that it wasn't worth the hassle. Eventually he takes it to my boss because he doesn't want to reset his password. Luckily my boss pretty much told him to fuck off and play by the rules.
Needless to say this fuckstick is now #1 on my shit list and can choke on a bag of dicks and die for all I care. [/rant]
 
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sammyjenkis;1623348; said:
I recently started a new job at a large corporation. They seem to be pretty strict about computer security. They do not allow people to put cd/dvd's in or plug any USB devices into computers.

My question revolves around upgrading RAM in my machine. Technically, I am supposed to put in a request, have it approved by my manager, and then IT would charge hundreds of dollars for it to be done. Not gonna happen. I have the RAM myself and I am experienced with installing it - is that something that would be detectable by the IT department? Is it likely that any type of change to my computer configuration will set off a red flag that will get me on trouble?

Any insight would be appreciated.
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Now that I think about it your best bet is to buddy up with the IT guys. If you get to be friends they might help you out. You just don't want to come off as a whiner or a know-it-all. Let's just say I get a lot of free beers when I'm at the bar with people I work with. For every guy like in my above rant there are 10 people that I'll help out if there is anything I can do. Noted it helps if you're a hot chick. :p
 
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exhawg;1624916; said:
Mooove

Needless to say this fuckstick is now #1 on my shit list and can choke on a bag of dicks and die for all I care. [/rant]
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See all that is just full of awesome to me. I absolutely loved it when an idiot would dig his own grave.

Boss = "Why are we being billed for this?!"
Me = "Well according to your employee he intentionally broke his machine. Obviously that isn't covered under the warranty. Have a nice day sir."

I've never been afraid to say no to users (when I had a legitimate reason to do so).

The main thing to remember working in support is that you are in a position of power. Never let the fuck sticks thing they have the upper hand. I enjoyed helping people who really needed it and were appreciative...but I always had a special joy for helping the assholes along as they fucked themselves over. :)


(FWIW My experiences were probably a little bit different than most as I did support for very large companies....as in 25k+ seat in a single facility).
 
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Muck;1626500; said:
What exactly do you mean by sources?
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News story was talking about the Feds, but it didn't sound like something that was exclusive to them. Was being used to monitor online criminal activity, but it didn't sound top secret, though the story didn't elaborate much.
 
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Bucklion;1626504; said:
News story was talking about the Feds, but it didn't sound like something that was exclusive to them. Was being used to monitor online criminal activity, but it didn't sound top secret, though the story didn't elaborate much.
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Pattern recognition algorithms are used for all sorts of things. Some of the older criminology tools are based around it...fingerprints, bite marks, shoe sole patterns etc

It's hard to say without knowing exactly what the story was referring to...but use pattern recognition is used in many ways to help find criminals.
 
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