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Venting About Sears

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MolGenBuckeye

MolGenBuckeye

Legend
Bought a fridge two years ago from Sears. Last week, it stopped working. I called up customer service, who said they could get a tech out to my house in approximately 2 weeks. Another call convinced them to move us up to today.

So, the tech came out today and couldn't find a problem. (it since started cooling again) Got an estimate of $400 to replace the control board, which may or may not fix the issue, and I'm already out $150 of spoiled food. If I restock it and it breaks again, I'll be out the cost of the fridge! :smash:

Called the service people again, and they wouldn't do a thing about it, since it's not under warranty. So, apparently, a two year lifespan is about right for a Kenmore fridge. I'm going to send off a letter to the CEO and see if I can get any response. If not, they've lost me as a customer, and I would highly recommend going elsewhere for your appliances. :grr:
 
MolGenBuckeye said:
Bought a fridge two years ago from Sears. Last week, it stopped working. I called up customer service, who said they could get a tech out to my house in approximately 2 weeks. Another call convinced them to move us up to today.

So, the tech came out today and couldn't find a problem. (it since started cooling again) Got an estimate of $400 to replace the control board, which may or may not fix the issue, and I'm already out $150 of spoiled food. If I restock it and it breaks again, I'll be out the cost of the fridge! :smash:

Called the service people again, and they wouldn't do a thing about it, since it's not under warranty. So, apparently, a two year lifespan is about right for a Kenmore fridge. I'm going to send off a letter to the CEO and see if I can get any response. If not, they've lost me as a customer, and I would highly recommend going elsewhere for your appliances. :grr:
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Unbelievably frustrating. I don't buy Sony due to having a Sony CD player with a three year warranty crap out on me completely in month 37.
 
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Many moons ago I bought a microwave from Sears. It had a 5-year warranty. The main part stopped working just before the 5 years was up, but I wasn't able to take the thing in until about 2 days after the warranty was over. I told them what happened, they believed me, and fixed it for free. I was pleasantly surprised. The microwave worked for at least 7 more years after that!

Life doesn't always suck. :wink2:
 
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I had a somewhat nice experience. I bought a weedeater that was missing a bolt. Took it back in and they took the bolt off of their display to give to me. That was better than having to reassemble the entire thing again.

I did buy a crappy HP Desktop from them though. :(
 
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gbearbuck said:
our washer/dryer has held up... my parents average well over 20 years with their kenmore products... sounds like you purchased a lemon...
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My parents have had good luck with Kenmores as well. I think I'm more upset with their customer service than anything. It just drives me crazy that some companies are willing to sacrifice thousands of dollars of business to save a couple hundred on an issue like this.
 
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MolGenBuckeye said:
My parents have had good luck with Kenmores as well. I think I'm more upset with their customer service than anything. It just drives me crazy that some companies are willing to sacrifice thousands of dollars of business to save a couple hundred on an issue like this.
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thank go for the harvard kids who try and run shit and dont understand this...
 
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Well, to finish off the story - to Sears' credit, they responded to my letter to the CEO. They offered to send a tech out free of charge, but according to the guy, they couldn't pay for the $250 part. Since the tech couldn't say for sure whether a new part would even fix the issue, I declined. We settled on a $100 gift card to offset some of the food losses.

So, for what it's worth, their first line of customer service was less than acceptable, but their corporate people came through.
 
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MolGenBuckeye said:
Well, to finish off the story - to Sears' credit, they responded to my letter to the CEO. They offered to send a tech out free of charge, but according to the guy, they couldn't pay for the $250 part. Since the tech couldn't say for sure whether a new part would even fix the issue, I declined. We settled on a $100 gift card to offset some of the food losses.

So, for what it's worth, their first line of customer service was less than acceptable, but their corporate people came through.
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Sears' "Saticfaction Guaranteed" sign means just that. They will eventually do what they can to make things right.

Glad it sort of worked out for you.
 
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