MolGenBuckeye
Legend
Bought a fridge two years ago from Sears. Last week, it stopped working. I called up customer service, who said they could get a tech out to my house in approximately 2 weeks. Another call convinced them to move us up to today.
So, the tech came out today and couldn't find a problem. (it since started cooling again) Got an estimate of $400 to replace the control board, which may or may not fix the issue, and I'm already out $150 of spoiled food. If I restock it and it breaks again, I'll be out the cost of the fridge!
Called the service people again, and they wouldn't do a thing about it, since it's not under warranty. So, apparently, a two year lifespan is about right for a Kenmore fridge. I'm going to send off a letter to the CEO and see if I can get any response. If not, they've lost me as a customer, and I would highly recommend going elsewhere for your appliances.
So, the tech came out today and couldn't find a problem. (it since started cooling again) Got an estimate of $400 to replace the control board, which may or may not fix the issue, and I'm already out $150 of spoiled food. If I restock it and it breaks again, I'll be out the cost of the fridge!
Called the service people again, and they wouldn't do a thing about it, since it's not under warranty. So, apparently, a two year lifespan is about right for a Kenmore fridge. I'm going to send off a letter to the CEO and see if I can get any response. If not, they've lost me as a customer, and I would highly recommend going elsewhere for your appliances.